Shop Policy & Shipping Info
ORDER TURNAROUND TIME
Our shop operates on both a pre-order and ready to ship sales model. Pre-orders each have their own specified turnaround time*, but are generally between 10-15 business days unless otherwise stated. Ready to ship items will ship in 5 business days or less until combined with a pre-order item with a longer turnaround. Make sure to check the listing on each item to determine the exact turnaround time being allotted.
*Turnaround time defined as the time between when the preorder window closes and orders begin shipping.
Domestic orders over $60 ship free!
Shipping is calculated by weight/location. First Class and Priority services are available domestically and internationally. If you would like an estimate on shipping before a sale, please contact us via email and we will be happy to assist you.
Domestic delivery times are 2-9 days for First Class and 1-3 days for Priority.
International delivery times are anywhere from 1-6 weeks for First Class and 6-10 business days for Priority.
Supernatural Lacquer currently ships to the following locations:
- United Kingdom
- United States
We utilize Shipstation for labels, postage, shipment tracking and shipping notifications. After your order has printed, you will receive a notice from Shipstation.
Please ensure you have provided the correct shipping address. We ship to the address provided in PayPal OR during checkout if using a credit card. If you need your items shipped to another address, please notify us. We are not responsible for incorrect or un-deliverable addresses. The customer will be responsible for payment of shipping costs to have the item re-delivered if returned to us due to incorrect addresses.
We make all efforts to assist with finding lost packages but are not liable for lost/stolen items or packages that were damaged as result of mishandling by the postal service. International customers are responsible for any taxes/VAT rendered by their country on the package value - we will not alter customs forms to reflect an incorrect value to reduce or avoid these taxes. We are not responsible for packages confiscated or destroyed by customs - international customers purchase at their own risk.
We no longer hold orders - all orders are shipped within the stated turnaround window. We are happy to ship to a different address/mule/etc if you are unable to receive your mail at your personal residence for any reason.
All orders over $150 require a signature upon delivery.
EXCHANGES AND RETURNS
Returns or exchanges are not accepted. All sales are final so please review swatches and any available reviews before purchasing, look over ingredient listings for potential allergens, etc. If you feel that your product is defective, broken, if you find you have received the incorrect items or find an item missing please contact us at email@example.com within 3 business days of receiving it so that we can assist you in resolving the issue.
All payment is due at the time of purchase. Currently we accept PayPal or credit cards through the PayPal website or Shopify Checkout. Orders completed via eCheck on PayPal will be held from shipment until payment clears.
CANCELLATIONS AND REFUNDS
Supernatural Lacquer reserves the right to cancel any order, for any reason. If an order is cancelled a refund will be immediately issued. Customers may request an order cancellation of their own within 24 hours of their purchase before the item has shipped.